Frequently Asked Questions

Click on a Question to view answer.

How will I know what my sign will look like?

Once an order has been placed we will send you a JPG image via email for your approval. It will be setup in the same color that you requested and proportionate to the size you ordered.

Are there any set-up charges for a sign order?

We do not charge setup fees on line type (text). If you are adding a logo and do not have a ‘Print-Ready’ file there may be a small art charge.

Do I have to pay for the proofs?

We offer up to 3 free proofs once an order has been placed.

What are your standard ink colors?

View our Standard color chart. We can also PMS color match for a nominal charge.

I don’t have a computer. Can I still receive a proof of the sign?

Yes, we will send you a fax or we can send it to you by regular mail.

How soon will I receive my order?

Our standard lead time is 3-5 business days from the date the order is placed, plus transit time via UPS ground from WI.

Can I pick my order up?

Of course, we would love to meet you! We do not charge extra for pick-ups. Pick-ups do need to be scheduled any time between 8:00 am and 2:30 pm Monday – Friday.

What if I need my order sooner than scheduled?

Depending on our production schedule we may offer a rush service for an additional charge. You may also want to consider sending your order UPS next day air or UPS 2nd day air depending on what state you are in.

I found a better price somewhere else. Will you match the price?

We pride ourselves in being very competitive in the industry, however, there are times when a competitor offers a lower price. We would need for you to email us a written copy of the quote from our competitor and we will do our best to match or beat the quoted price.

I ordered 100 signs from you on my last order and now need 50 more. Why is the price higher this time?

There are fixed costs involved in producing your signs that are the same each time you order whether we print 1 sign or 100 signs. Those costs are averaged over the total number of signs printed, which means that you always get a better deal if you order all of your signs at the same time.

Does your price include the frames?

Our price does not include the frames. We have found that many customers who have run for office before have frames left over and may not need them. Why pay for something that is not needed!

What kind of art files do you accept?

We would need vector art work in a CDR, AI or EPS file with the text converted to curves or outlines.

Do I need a disclaimer on my sign?

Most jurisdictions do require some sort of disclaimer on the bottom of your sign. Please call your state election board for proper verbage as each state has their own laws.

What method of payment do you accept?

We accept Mastercard, Visa, Discover and American Express. Checks are also accepted.

Do you make the signs in your facility?

Yes! We print all products in house in our state of the art facility. We are here to offer you the best service and lowest price possible.

How long has Cross & Oberlie and been in business?

Cross & Oberlie has been operating as a Screen Printing business since 1955.